Emergency
Repairs

An Emergency is interpreted as a situation that, if not rectified immediately, further damage to the property and/or injury to a person or persons could occur.
The trade’s people are to be called during an emergency situation and when Hathaway Real Estate is unable to be contacted.
Hathaway Emergency
Contact Number
- a burst water service
- a blocked or burst lavatory system
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- serious storm or fire damage
- a failure of gas, electricity, or water supply to the property, essential for hot water, cooking, heating of laundering
- a fault or damage that causes the residential property to be unsafe or insecure
- a serious fault in any door, staircase, lift or other common area which inhibits or unduly inconvenience the tenant in gaining access to and the use of the property
PLUMBING AND GAS FITTERS
Around Town Plumbing – 0418 631 669
Duncan’s Plumbing – 6254 5678
ROOF & BALCONY REPAIRS
Salt Bush Roofing – 0419 408 513
ALARM SYSTEMS
Security One – 136 000
GAS HEATING/APPLIANCES
Duncan’s Plumbing – 6254 5678
ACTEW FAULTS
Electricity – 13 10 93
Water – 13 11 93
Gas – 13 19 09
ELECTRICAL
Maritex Electrical – 0412 557 155
Level Electrical – 0417 018 809
GLS Contractors – 0407 437 810
LOCKSMITHS
Night & Day Locksmiths – 6290 1938
CARPET CLEANING/LEAKS
Genie Carpet Care – 0409 623 355
Steamatic – 1300 783 262
GLASS REPAIRS
O’Brien’s Glass – 1800 645 011
EMERGENCY ASSISTANCE
SES – 13 25 00
STANDARD TERMS – CLAUSE 61
If the lessor (or lessor’s nominee) cannot be contacted, or fails to effect the urgent repairs within a reasonable time, the tenant may arrange for urgent repairs to be effected to a maximum value of up to 5% of the rent of the property over a year.
All care and duty pertaining to any routine maintenance required at the property whilst the tenant is in occupation, the tenant should endeavour to contact Hathaway Real Estate in normal business hours.
The tenant is authorised to contact a qualified trades person should the contacts on this list be unavailable.
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