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    Emergency
    Repairs

    An Emergency is interpreted as a situation that, if not rectified immediately, further damage to the property and/or injury to a person or persons could occur.

    The trade’s people are to be called during an emergency situation and when Hathaway Real Estate is unable to be contacted.

    Hathaway Emergency
    Contact Number

    0404 257 020

    What is an Emergency Repair?
    • a burst water service
    • a blocked or burst lavatory system
    • a serious roof leak
    • a gas leak
    • a dangerous electrical fault
    • serious storm or fire damage
    • a failure of gas, electricity, or water supply to the property, essential for hot water, cooking, heating of laundering
    • a fault or damage that causes the residential property to be unsafe or insecure
    • a serious fault in any door, staircase, lift or other common area which inhibits or unduly inconvenience the tenant in gaining access to and the use of the property
    Hathaway Real Estate Emergency Trades People
    PLUMBING AND GAS FITTERS

    Around Town Plumbing – 0418 631 669
    Duncan’s Plumbing – 6254 5678

    ROOF & BALCONY REPAIRS

    Salt Bush Roofing – 0419 408 513

    ALARM SYSTEMS

    Security One – 136 000

    GAS HEATING/APPLIANCES

    Duncan’s Plumbing – 6254 5678

    ACTEW FAULTS

    Electricity – 13 10 93
    Water – 13 11 93
    Gas – 13 19 09

    ELECTRICAL

    Final Phase Electrical – 0433 585 271
    Maritex Electrical – 0412 573 496

    LOCKSMITHS

    Night & Day Locksmiths – 6290 1938

    CARPET CLEANING/LEAKS

    Steamatic – 0401 460 715

    GLASS REPAIRS

    O’Brien’s Glass – 1800 645 011

    EMERGENCY ASSISTANCE

    SES – 13 25 00

    Legislation
    STANDARD TERMS – CLAUSE 61

    If the lessor (or lessor’s nominee) cannot be contacted, or fails to effect the urgent repairs within a reasonable time, the tenant may arrange for urgent repairs to be effected to a maximum value of up to 5% of the rent of the property over a year.

    All care and duty pertaining to any routine maintenance required at the property whilst the tenant is in occupation, the tenant should endeavour to contact Hathaway Real Estate in normal business hours.

    The tenant is authorised to contact a qualified trades person should the contacts on this list be unavailable.

    RESOURCES