Emergency
Repairs
An Emergency is interpreted as a situation that, if not rectified immediately, further damage to the property and/or injury to a person or persons could occur.
The trade’s people are to be called during an emergency situation and when Hathaway Real Estate is unable to be contacted.
Hathaway Emergency
Contact Number
- a burst water service
- a blocked or burst lavatory system
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- serious storm or fire damage
- a failure of gas, electricity, or water supply to the property, essential for hot water, cooking, heating of laundering
- a fault or damage that causes the residential property to be unsafe or insecure
- a serious fault in any door, staircase, lift or other common area which inhibits or unduly inconvenience the tenant in gaining access to and the use of the property
PLUMBING AND GAS FITTERS
Around Town Plumbing – 0418 631 669
Duncan’s Plumbing – 6254 5678
ROOF & BALCONY REPAIRS
Salt Bush Roofing – 0419 408 513
ALARM SYSTEMS
Security One – 136 000
GAS HEATING/APPLIANCES
Duncan’s Plumbing – 6254 5678
ACTEW FAULTS
Electricity – 13 10 93
Water – 13 11 93
Gas – 13 19 09
ELECTRICAL
Final Phase Electrical – 0433 585 271
Maritex Electrical – 0412 573 496
LOCKSMITHS
Night & Day Locksmiths – 6290 1938
CARPET CLEANING/LEAKS
Steamatic – 0401 460 715
GLASS REPAIRS
O’Brien’s Glass – 1800 645 011
EMERGENCY ASSISTANCE
SES – 13 25 00
STANDARD TERMS – CLAUSE 61
If the lessor (or lessor’s nominee) cannot be contacted, or fails to effect the urgent repairs within a reasonable time, the tenant may arrange for urgent repairs to be effected to a maximum value of up to 5% of the rent of the property over a year.
All care and duty pertaining to any routine maintenance required at the property whilst the tenant is in occupation, the tenant should endeavour to contact Hathaway Real Estate in normal business hours.
The tenant is authorised to contact a qualified trades person should the contacts on this list be unavailable.
RESOURCES
Apply Online
One Form, once, and you’re set. Take applying for rental properties to another level. Create a 1form account and apply for multiple properties with the ease and speed of just one application.
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Tenant Portal
PropertyTree Owner and Tenant Portal is an online platform where you can access your property information and communicate directly with your property manager. PropertyTree Owner and Tenant Portal gives you the flexibility to have real time access to your information, whenever you need it.
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The Renting Book
The Renting Book is a guide to rental laws in the ACT. It is primarily written for tenants, to explain their legal rights and responsibilities. It may also help landlords and real estate agents to make sure that properties are managed in accordance with the law.
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