Emergency Repairs – Hathaway Real Estate


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An Emergency is interpreted as a situation that, if not rectified immediately, further damage to the property and/or injury to a person or persons could occur.
The trade’s people are to be called during an emergency situation and when Hathaway Real Estate is unable to be contacted.

What is an Emergency Repair?

  • a burst water service
  • a blocked or burst lavatory system
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • serious storm or fire damage
  • a failure of gas, electricity, or water supply to the property, essential for hot water, cooking, heating of laundering
  • a fault or damage that causes the residential property to be unsafe or insecure
  • a serious fault in any door, staircase, lift or other common area which inhibits or unduly inconvenience the tenant in gaining access to and the use of the property
  • Hathaway Real Estate Emergency Trades People

    Trades People

    Plumbing & Gas Fitters
    Around Town Plumbing - 0418 631 669
    Duncan’s Plumbing – 6254 5678

    Final Phase Electrical - 0433 585 271
    Maritex Electrical - 0412 573 496

    Roof & Balcony Repairs
    Salt Bush Roofing - 0419 408 513

    Night & Day Locksmiths - 6290 1938

    Alarm Systems
    Security One - 136 000

    Carpet Cleaning/Leaks
    Local Carpets - 0401 460 715

    Gas Heating/Appliances
    Duncan's Plumbing - 6254 5678

    Glass Repairs
    O'Brien's Glass - 1800 645 011

    Actew Faults
    Electricity - 13 10 93
    Water - 13 11 93
    Gas - 13 19 09

    Emergency Assistance
    SES - 13 25 00


    Standard Terms - Clause 61

    If the lessor (or lessor’s nominee) cannot be contacted, or fails to effect the urgent repairs within a reasonable time, the tenant may arrange for urgent repairs to be effected to a maximum value of up to 5% of the rent of the property over a year.

    All care and duty pertaining to any routine maintenance required at the property whilst the tenant is in occupation, the tenant should endeavour to contact Hathaway Real Estate in normal business hours.

    The tenant is authorised to contact a qualified trades person should the contacts on this list be unavailable.

    Hathaway Real Estate Emergency contact number: 0404 257 020