OUR SERVICES

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OWNERS & TENANTS

OWNERS

Hathaway Real Estate provides a bespoke property management service which means that you deal with one person, every time you make contact with us. This sets us apart from others in the market who allocate their staff up to 160 properties each. HRE keep the portfolio of their managers to minimum so that we can be more dedicated to you. We understand that your time is important so we make ourselves available to you, when you need us.

Delivering value to clients starts with knowing what you want – by listening. HRE delivers a service so personal that our clients feel like part of the family and have their best interests as a priority. When you choose Hathaway Real Estate our clients will enjoy all the services that other agencies provide and more.

  • Rent collection and arrears management
  • Tribunal Preparation & attendance
  • Extended business hours (8:30am - 7:00pm Mon - Fri, AEST) Saturday – By appointment
  • Ingoing tenant introductions at your property with welcome pack
  • Ongoing and check-out property inspections
  • Annual rent maximisation analysis
  • Unlimited exhibitions with video feedback
  • 24/7 Access to our client portal on www.hathaway.estate
  • Skype & video communication
  • Online webchat directly with your Property Manager
  • Veda tenant screening
  • Body corporate representation upon request
  • Supervision of all maintenance and emergency repairs
  • Comprehensive Condition & Inventory reports
  • No monthly account keeping fees
  • No exit fees or minimum notice periods
  • No transfer of management fees, making your switch to HRE easy
  • A traditional Property Management service
  • And more!

Tenants

At Hathaway Real Estate we value our tenants, so we make renting easy. Our concierge service helps you feel instantly at home in your new house by taking the time to walk you through your new property; we will meet you on site to exchange the keys and answer any important questions you may have. We will help you complete the condition report, noting any areas of concern that you might have. We will walk you through the things you need to know in regards to emergency maintenance and how to contact us any time.

HRE is available to you any time through our online chat service, telephone or email..